Buckeye did work for me in the past - we had a chimney fire and needed the liner replaced. They were not help helpful in obtaining a replacement cost but we also found the original work was not up to par and has caused additional costs for us to repair. The chase cover on top of our chimney was replaced by Buckeye a few years ago - they crushed it the last time the chimney was cleaned and left a gap where water entered the chase and rotted our wood inside the framed chase. Would NEVER suggest using this company.

I had a defect in my wood stove, and called Buckeye Stoves. I spoke to Candy who took my information and told me she would look into it. She was a strong advocate for me in dealing with the manufacturer. She was able to get the part replaced, and immediately put me on the schedule to have their field personnel put it on. I strongly suggest anyone looking for a stove, to make the call or visit their store.

Customers service is amazing and they stand behind all the product they sell.